By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2. Delivery Terms

2.1 Transit Time

Generally, orders are shipped in transit for 7 - 14 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
In rare cases, if your order is held by custom, it might take longer than our expected delivery time.

Item/s will be dispatched from Brisbane, within 1 to 3 days (excluding weekends and public holidays) after full payment has been received by Protec Online as cleared funds. Exceptions apply for pre-sale/pre-order items, where delivery times will be indicated in item description.

For item/s which include free standard shipping, postage is only FREE for the first delivery attempt to you. Please make sure to double check the shipping addresses to ensure the delivery. If item returns to us due to incorrect shipping information, we will notify you know it is been returned by the post office, and shipping fee must be paid in full by you before Protec Online resends the item/s to you. 

Protec Online is not held liable for any loss, theft or damages in shipping. If any problems happen, please contact us. We would like help buyers to resolve the problems.

International order
We provide Air Mail parcel for international buyers. Postage varies by buyer location. Air mail takes about 10-20 working days to deliver, NO Tracking number. Protec Online is not held liable for any loss, theft or damages in shipping. If you would like to choose other shipping method or have any questions or problems, please contact us.